Local online businesses affected by ongoing USPS delivery problems; USPS provides update

Dana Perez, a long-time Central Texan, is among many in the community facing ongoing issues with USPS package deliveries. The challenges she has encountered with the postal service have not only impacted her business but have also resulted in financial strain and customer dissatisfaction.

In 2020, during the COVID lockdowns, Perez found herself in a tight financial situation. It was during this time that she made the decision to start her own business. However, the problems with USPS package deliveries have posed significant obstacles for her entrepreneurial endeavors.

Perez shared her frustrations with 25 News, highlighting the poor condition in which her packages have been delivered. She described boxes that appeared to have been mishandled, with contents damaged or broken. The cost of replacing these items out of her own pocket has added an extra burden to her already struggling business.

One particular incident that Perez mentioned involved a package being delivered to a customer in Florida. The customer received broken crystals and had to ship the items back to Perez. This not only resulted in additional expenses for Perez but also led to a negative impact on her business reputation.

Despite the challenges she has faced, Perez remains determined to continue pursuing her passion. She emphasized the importance of USPS taking better care of packages, especially considering the high costs of shipping and the expectations of customers to receive their items in good condition.

In response to the widespread issues with USPS deliveries, the postal service in Washington D.C. issued a statement acknowledging the concerns raised by customers. They reassured the public that the majority of packages are handled safely and efficiently but acknowledged that even one mishandled package is unacceptable. Customers were encouraged to report any delivery issues to their local office or contact USPS directly.

The ongoing struggles with USPS package deliveries have not deterred Perez from her business goals. She remains committed to providing quality products to her customers, despite the challenges posed by unreliable postal services. As she continues to navigate these difficulties, Perez hopes for improved service and greater accountability from USPS to ensure that packages are delivered intact and on time.