Spectrum, a leading provider of advanced communications services, has recently extended its groundbreaking Customer Commitment to small business customers. This commitment, which was initially launched for residential customers, aims to provide small businesses with reliable connectivity, exceptional service, transparency, and continuous improvement.
Cliff Hagan, Executive Vice President of Customer Operations for Spectrum, emphasized the importance of small business customers in the communities they serve. By extending the Customer Commitment to small businesses, Spectrum promises reliable connectivity, transparency, and an exceptional experience that businesses can depend on to serve their customers effectively. In the event of any shortcomings, Spectrum offers money-back guarantees to ensure customer satisfaction.
The Business Customer Commitment includes several key pillars to support small businesses:
1. Reliable Connectivity: Spectrum is committed to keeping small business customers connected 100% of the time. In the event of a service outage lasting more than two hours, customers will receive a credit for that full day, excluding power outages, natural disasters, and overnight scheduled maintenance.
2. Exceptional Service: Spectrum provides 24/7, 100% U.S.-based customer service support. If a business customer requires assistance or professional installation, a technician will be available within 4 hours if requested before 5 p.m. Additionally, Spectrum offers a money-back guarantee if customers are not completely satisfied with their services within the first 30 days.
3. Transparency at Every Step: Spectrum ensures clear and simple pricing and timely communications with small business customers. If a service interruption occurs in a customer’s area, Spectrum will notify them within 15 minutes and work quickly to resolve the issue. Furthermore, Spectrum does not require annual contracts for small business services.
4. Always Improving: Spectrum values feedback from business customers to enhance products and services. The company is continuously improving its network to deliver symmetrical and multi-gigabit speeds to meet evolving connectivity demands. Spectrum is also expanding its network to reach more unserved and underserved businesses and homes across the country.
Small businesses can learn more about Spectrum Business and its offerings by visiting www.spectrum.com/business. Spectrum, a suite of advanced communications services offered by Charter Communications, Inc., provides a full range of state-of-the-art residential and business services, including Spectrum Internet, TV, Mobile, and Voice.
Charter Communications, Inc., a leading broadband connectivity company and cable operator, serves nearly 57 million homes and businesses in 41 states. For more information about Charter, visit corporate.charter.com. For media inquiries, contact Andrew Russell at Andrew.Russell@charter.com.
In conclusion, Spectrum’s commitment to small business customers demonstrates its dedication to providing reliable connectivity, exceptional service, transparency, and continuous improvement. By extending the Customer Commitment to small businesses, Spectrum aims to support and empower businesses in the communities they serve.
